Help topics

  • Account & profile — Your name, username, photos and details
  • Login & security — Passwords, two-factor and access you did not recognise
  • Posts & timeline — Posting, comments, friends and what others can see
  • Dramas & watching — Playback, episodes, unlocks and your watch history
  • Live video — Going live, live rooms, gifts and replays
  • Coins & payments — Buying coins, packages, refunds and receipts
  • Creators & earnings — Monetisation, insights, payouts and copyright
  • Reporting & safety — Report content, blocking, and appeals
  • Apps & devices — The Android app, notifications and the messenger

All articles

  • Getting started on Momentflix — Make an account, find dramas, and follow the creators you like.
  • Change your username or profile details — Where to edit your name, username, photo and about details.
  • Turn on two-factor authentication — Add a 6-digit code from an authenticator app to your sign-in.
  • Reset a forgotten password — Get back in when the password will not come to mind.
  • Choose who can see what you post — Public, friends, or only you — set per post or as a default.
  • Unlocking episodes with coins — How paid episodes work, and what happens to the coins.
  • Go live to your timeline — Start a live video from the app or the website.
  • Buy coins and check your balance — Packages, balance and what coins are for.
  • How creator earnings work — Where the money comes from and when you can withdraw.
  • Report a post, video or person — What to do about something that breaks the rules.
  • Install the Android app — Where to get it and how updates work.